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    Collaboration

    In today's competitive world, the value of collaboration as a competitive advantage resides in the challenge of executing it and creating a corporate environment ecosystem that allows advantages to flourish. Idea International enables employees with the tools they need to set up a collaborative environment and in offering training so they can benefit from these capabilities. In the collaboration space, Idea International offers video conferencing solutions from industry leading technologies - Polycom, Cisco and Lifesize. Videoconferencing has emerged as an important collaborative tool that can remove geographical boundaries, enable communication between disparate business units, enhance productivity and deliver a competitive advantage.

    We create a collaborative environment that removes geographical boundaries, enables communication, enhances productivity and delivers collaboration as a competitive advantage. With the objective of ‘Accelerating Business’ for the end client, Idea International s looks at corporate collaboration with a futuristic perspective. At Idea International , Video is a logical extension of Voice where Video is the new Voice of tomorrow. With an extensive experience in IP and Converged communications at the core, Idea International enables delivery of collaboration solutions by managing the overall experience from an integration viewpoint.

    Contact Centers

    Idea International is fully poised to meet the Gen Y challenges of Contact Center technologies. With experience including small captive establishments large outsourcing centers, BPOs and KPOs, we understand the various technological and operational requirements running a contact center.

    Idea International has fostered strategic partnerships with most contact center technology OEMs and is able to offer best-in-breed solutions. With our knowledge, skill and experience we are able to stitch together various components to offer a seamless experience to our customers' end-customers.

    We help our customers deliver world-class services around:
    • Voice - inbound/outbound
    • Self-service solutions
    • Multimedia management
    • Video based contact centers
    • CRM integrations
    • Social media integration
    • Quality/compliance solutions
    • Reporting and analytics
    • Back office automation
    • Packaged applications
    • Work force optimization solutions
    • Idea International professional services for custom requirements

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